Refund policy

Vaz Commerce — Returns and Refunds
Last updated: October 10, 2026

30-day returns
You may request a return within 30 days after delivery. Change-of-mind returns must be unused, in their original condition, with the complete set, hand pump, and original packaging. Please include your order number or proof of purchase.

Start a return
Email support@vazcommerce.com with your order number and reason for return. We will provide return instructions. Authorized returns can be sent to: Vaz Commerce, 14629 SW 104th St, Unit 462, Miami, FL 33186, United States. Contact us before mailing a return so we can match it to your order.

Return costs
You pay return shipping for change-of-mind returns. We do not charge a restocking fee. For defective, damaged, or incorrectly supplied items, Vaz Commerce covers reasonable return shipping when a return is required. Contact us promptly with a description and, when available, photos so we can arrange a replacement or refund.

Refunds
After receiving and inspecting a return, we will notify you of the outcome. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund. Original delivery charges are not refunded for change-of-mind returns, except where required by law. For defective, damaged, or wrong items, we will refund applicable delivery charges when appropriate.

Cancellations
Email us as soon as possible. We can cancel orders that have not entered fulfillment; after that, our return policy applies.

Your rights
This policy does not limit rights or remedies available under applicable consumer law. Purchases through TikTok Shop follow the applicable TikTok Shop return process and protections.